5 Reasons Why CRM Enables Better Customer Service
Businesses depend on their relationship with their customers. Customers want to work with companies they know, like, and trust. That confidence is built by providing outstanding customer service. In our digital age there are tools that enable businesses to provide...Backup vs Disaster Recovery Plan
Most of us understand that backing up data is a necessary part of our work world since almost all of us store critical information on the company’s file server. A backup system is very much like a smoke alarm. We know we should have one but we hope we never have...CRM Implementation Series: CRM System Design
Part 2 of The CRM Implementation Series.When we work with clients on the design of their CRM software, our first step is to understand their requirements. To design a system to meet a customer’s objectives, we must have a detailed understanding of what those...“Back to Basics” ideas for implementing a CRM program inside a business – Part 5
If you chose your CRM solution carefully, it should be flexible enough to adapt to evolving customer needs. Remember to test the software implementation before rolling it out. Never lose sight of the fact that the customer is the reason for your CRM implementation….
“Back to Basics” ideas for implementing a CRM program inside a business – Part 4
It’s easier to start your implementation with a departmental focus, but when everyone in the company is connected to CRM – that’s when you’ll see the most exciting benefits of the software. Everyone has instant access to the critical information they need to keep driving the business forward…