With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our Support Team will talk with you first to determine the nature of the problem. Please contact us at firstname.lastname@example.org or 604.629.0221.
How It Works:
- Your Caron Support Representative will provide you with a support key and direct you to www.fastsupport.com. Enter your name and the support key, then click the Connect Now button.
- You may be asked to download a small application.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Help Desk Hours:
Monday – Friday (excluding statutory holidays)
8:00 am to 4:30 pm
Please contact us at email@example.com or 604.629.0221.