Part 1 of The CRM Implementation Series. Most of us in the business world, will at some point in time be affected by a poorly executed implementation of a customer sales, marketing, and service management (CRM) solution. The companies that endure these failed...
Shouldn’t we tell the accountant when we make sales? I was speaking to the management team of a local business that has a jumble of solutions that form its business information system. A key component of that system is the web store or e-commerce solution. It has...
